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Member Handbook

You can learn more about your Medicaid Mental Health Benefits in our Member Handbook


Your Medicaid Member Handbook explains your Medicaid mental health benefits. There is a change to the online handbook dated July 2011.

Page 20, under How do I file an appeal (appeal of an Action)?, first paragraph (one sentence is moved in the paragraph):

Currently reads: “If you disagree with an Action that NBHP takes, you have the right to file an appeal. You must make your appeal within thirty (30) calendar days from when we sent the Notice of Action letter. NBHP will consider that date as the date of your appeal. You can file an appeal by phone or in person. However, you must follow up in writing. The Office of Member and Family Affairs (OMFA) can help you with that. Also, the OMFA can arrange for an interpreter if you need one.”

Should read: “If you disagree with an Action that NBHP takes, you have the right to file an appeal. You must make your appeal within thirty (30) calendar days from when we sent the Notice of Action letter. You can file an appeal by phone or in person. NBHP will consider that date as the date of your appeal. However, you must follow up in writing. The Office of Member and Family Affairs (OMFA) can help you with that. Also, the OMFA can arrange for an interpreter if you need one.”