Northeast Behavioral Health Partners has a Quality Improvement (QI) Program. This program helps us measure and improve the quality of our services. It gives us information about things like:

• How our services help people get better
• How we are doing to help people meet their recovery goals
• How quickly we respond to complaints and appeals
• How satisfied members are with the complaint process
• How long people have to wait for appointments
• How long people stay in the hospital
• How we are doing at keeping people from going back to the hospital too soon after discharge.

To learn more about our Quality Improvement program, click on one of the links below

• Quality Plan
• Quality Committees
• Education/Training
• Cultural Competence Plan

We post results of surveys and quality projects.

• Recovery Plan
• Performance Improvement Projects
• Survey results